Loris surfaces sentiment, trends and risk across your conversations. MartialQA scores each agent on whether the answer was correct, and coaches them to improve. One spots trends, the other changes agent behaviour.
Loris is a CX intelligence platform focused on sentiment, quality signals and risk across conversations. It is strong at surfacing patterns, mood and voice-of-customer trends at scale.
Loris fits well for larger CX organisations that want insight into what is driving good and bad experiences across a high volume of conversations.
Descriptions reflect Loris's publicly stated positioning as of July 2026. Products change, so confirm current specifics with Loris.
Loris tells you the mood and the risk across your conversations. We score whether each agent gave the right answer and coach them to improve, conversation by conversation. One is about spotting trends, the other is about changing agent behaviour. If your goal is measurably better, more correct support, that is what we run for you.
African Safari Group, an 87-agent South African operation, went from under 10% of calls reviewed to 100%, more than doubled call compliance (29.7% to 55.4%) in two months, and freed roughly 21 manager-hours a month.
Read the full ASG storyYou want sentiment and risk analytics across a large CX operation.
You want every agent scored on correctness and coached to improve, run for you, proven free first.
The fastest way to judge this is not a feature table, it is your own data. We will run a free, capped QA audit of your own recent conversations, score them for correctness against your knowledge base, and show you what your current QA is missing. No cost, no obligation, and you keep the report.
Book a free QA audit