Send us a sample of your recent conversations. We will score them for the correct answer, not just tone, against your own knowledge base, and show you exactly what your manual QA is missing. No cost, no obligation, and you keep the report.
Your data stays private. Redactable sample, secure Google Drive, deleted within 14 days.
This is not a sales demo dressed up as an audit. We run a real sample of your own conversations through the same MartialQA engine that scores 100% of conversations for our customers. We grade them against your own scorecard (tone, clarity, solution, problem-solving, compliance) and against your own public knowledge base, so "correct" means correct by your documentation, not our opinion.
Then we send you a short, plain report showing where your quality actually sits and, most importantly, where agents gave answers that were wrong or incomplete and would never have been caught by manual sampling.
It is free, it is capped, and there is no obligation to buy anything after it.
Very little, and nothing sensitive has to leave your control unredacted.
A sample of your recent conversations: calls, chats or emails. We will agree the number and time period with you.
A link to your public knowledge base, so we can score for correctness.
Your current scorecard if you have one. If you do not, we will use a sensible default and confirm it with you.
You can redact names and any personal details before you send. We only need enough to score the interaction.
A short report, about two pages, you can keep and share internally. It covers:
The headline: what percentage of the sample would pass your own scorecard, and how many conversations contained a wrong or incomplete answer against your knowledge base.
Scorecard breakdown: your average score in each category, and which one is dragging quality down.
Three findings that matter: anonymised, specific examples, including any confident wrong answers, missed resolutions, or compliance or risk gaps.
What the gap is costing you: a plain estimate of how many incorrect resolutions are likely reaching customers each month at your current review rate.
What we would do about it: how managed QA closes the gap, run for you, with same-day coaching.
You keep the report whether or not we ever work together.
We take data handling seriously and we work in a POPIA compliant way from the first conversation.
You can remove names and personal details. We only need enough to score the interaction.
Files go through a secure Google Drive folder, not loose email attachments.
We delete your audit sample within 14 days of delivering the report.
Your conversations are used only to produce your report, nothing else.
Full detail is in our data handling and POPIA note, available on request.
African Safari Group, an 87-agent South African operation, went from under 10% of calls reviewed to 100%, and more than doubled call compliance (29.7% to 55.4%) in two months of managed QA. Their managers got back roughly 21 hours a month.
Read the full ASG storyRated Great on Trustpilot, 4 five-star reviews, all unprompted.
Read our reviews on TrustpilotSend the form and we will agree your sample and get your report within days. Prefer to talk or email first? That works too.
No cost. No obligation. You keep the report either way.
We treat your support conversations as confidential and use them for one purpose: running your QA. Here is how we handle your data.
No mailing lists, no reselling, and we never train third-party models on your data.
A lawful basis for processing, data minimisation, and your right to have your data returned or deleted on request.
Only the small team running your account can reach your data, under strict access controls.
Your data is encrypted in transit and at rest, and held in a secure, enterprise-grade cloud environment.
We keep only what your QA needs, for as long as you need it, and delete it on request.
A detailed data-handling note is available under NDA for your security or compliance review.
Four five-star reviews from the teams we work with, all unprompted. We have never run a review campaign.
MartialQA has given us far greater visibility into the quality of our customer interactions than we had before. The reporting and QA insights have helped us identify trends and opportunities that would have been difficult to spot through manual reviews alone. The biggest positive for me has been the support from the team. They're responsive, proactive, and willing to engage on both technical and operational requirements.
MartialQA has been a game changer for both our consultants and our management team. Instead of spending hours manually reviewing calls, I can quickly identify where support is needed and focus my time on coaching, team development, and other strategic priorities. The standout feature is the AI Role-Playing Call Coaching. It creates realistic scenarios that allow consultants to practice handling objections, difficult conversations, and client concerns in a safe environment.
We have been extremely impressed with MartialQA and the exceptional support provided by Darren Swart. The tools are intuitive, effective, and have significantly enhanced our ability to monitor, review, and develop our team members. A fantastic product backed by outstanding service. We highly recommend MartialQA to any organization looking to improve quality assurance, coaching, and training outcomes.
Easy to navigate interface with a snapshot of how the team is doing, and I enjoy the automatic call reviews as that saves a lot of time. Reviewing calls has become much more efficient. Highly recommend it for anyone who wants to focus on improving their team through technology supported platforms.