Both cover every conversation with AI. The difference is scope and ownership. connexAI is a broad contact-centre platform where quality assurance is one module, and you run it. MartialQA does one thing, scores whether your agent followed the script and gave the right answer, and we run it for you.
connexAI is a broad, AI-powered omnichannel contact-centre platform. It brings the dialler, omnichannel routing, an AI engine, analytics, and an AI Quality module that scores interactions on custom criteria with sentiment and compliance tracking, all in one system. Quality assurance is one part of a much wider suite.
connexAI fits well for contact centres that want a full platform, dialler, routing, analytics and QA, in a single system, and have the team to configure and run it.
Descriptions reflect connexAI's publicly stated positioning as of July 2026. Products change, so confirm current specifics with connexAI.
connexAI gives you a whole contact-centre stack to run. We do one thing: score whether your agents followed the script and gave the right answer, tuned to your own process, and we run it for you. Less platform to manage, and more certainty that your team is on-script on the calls that matter.
African Safari Group, an 87-agent South African operation, went from under 10% of calls reviewed to 100%, more than doubled call compliance (29.7% to 55.4%) in two months, and freed roughly 21 manager-hours a month.
Read the full ASG storyYou want a full contact-centre platform in one system and have the team to drive it.
You would rather we run it, prove it free on your own calls first, and support you locally with ZAR pricing.
The fastest way to judge this is not a feature table, it is your own data. We will run a free, capped QA audit of your own recent conversations, score them for correctness against your knowledge base, and show you what your current QA is missing. No cost, no obligation, and you keep the report.
Book a free QA audit