MartialQA is a managed service, not software you have to configure and babysit. Here is the whole engagement, from first call to daily coaching.
We build your scorecard with you, connect your channels, and point our AI at your own public knowledge base. That last part matters: it means "correct" is defined by your documentation, not our opinion. If you already have a scorecard, we start from it. If you do not, we bring a sensible default and confirm it with you.
100% of your calls, chats and emails, transcription included. Full-scorecard reasoning runs on every single conversation, every category: tone, clarity, solution, problem-solving, whether the answer was correct and complete against your knowledge base, and whether the agent followed the correct compliance route: disclosures, verification steps and escalations. No sampling, no skipped categories, no scores that change between reviews.
Each agent and each manager gets their scores and specific feedback the next morning. Wrong or incomplete answers are flagged with the knowledge base article they contradict, so the fix is obvious. We do the checking and hand your managers exactly what to coach. Your managers do the actual coaching, they know their people.
Higher answer quality, full visibility across every channel, and clear trends for managers to act on, without hiring or running a QA team. You see where quality is moving, which categories drag it down, and which agents need what coaching next.
Live in about 5 to 7 working days.
Managed means we do the checking. It does not mean we replace your managers.
We hand managers exactly what to coach, with the evidence attached. That is what gave ASG managers roughly 21 hours a month back.
Works with your stack, including Freshdesk and Freshcaller. SA-based team, close to your floor.
We will run a free, capped QA audit of your recent conversations, scored for correctness against your own knowledge base. You keep the report either way.
Book a free QA auditThe whole promise rests on trusting the score, so we never ask you to take it on faith.
When we flag an answer as wrong, we show the exact knowledge base passage it contradicts. You can check our working, not just our verdict.
We build and tune your scorecard with you at setup, and check our scores against your own reviewers early on, so "correct" means correct by your documentation.
The founders personally review the first month of scoring on every account before it runs on its own, so it matches how your team judges a conversation.
We hand your managers the evidence and the flagged moment. They make the call on their people. The AI informs the decision, it does not make it.