Monthly Recognition

The Unseen Agent Award

Every month, we recognise 10 customer service agents who go above and beyond but never get the recognition they deserve. Because the people who carry your brand every day should know that someone sees them.

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Why this award exists.

Somewhere right now, an agent just turned a furious customer into a loyal one. They stayed calm, found the answer, and made someone feel heard. Nobody will mention it in the next team meeting. It will not show up in a report.

We started MartialQA because we believe those moments matter more than any metric. The Unseen Agent Award is how we put that belief into action — by finding the people doing extraordinary work in ordinary moments and making sure the world knows.

No corporate panel. No committee. Just real stories from real people about agents who deserve to be seen.

How it works

1

Nominate

Tell us about an agent who went above and beyond. A manager, a colleague, a customer, or even the agent themselves can submit.

2

We select

Our team reads every nomination. We choose 10 winners each month based on the strength and heart of the story.

3

They get seen

Winners receive a Takealot/Amazon voucher, a LinkedIn feature, and a permanent place on our Wall of Fame.

R250
Takealot or Amazon voucher per winner

10 agents recognised every month. Selected on the story, not a lucky draw.

R500
Double voucher for MartialQA agents
2× if your team uses MartialQA

Agents already on MartialQA get double the reward. Because we see them every day too.

Nomination Form

Know someone who deserves to be seen?

Takes about 2 minutes. Nominations close on the 25th of each month.

About you (the nominator)
About the agent
Optional. We'll ask you to provide it if they win.
For our Wall of Fame. We'll use initials if no photo.
The story
This is what we use to select winners. The more specific and heartfelt, the better.

Nominations close on the 25th. Winners announced on the last business day of the month.

Questions

Anyone. Managers, colleagues, QA reviewers, coaches, customers — or agents themselves. If someone helped you on a call and you want them to know it mattered, this is the place. Self-nominations are welcome too. If you went above and beyond and nobody noticed, tell us. That is the whole point.

Our team reads every nomination. We select 10 winners each month based on the strength and heart of the story — not a random draw. The more specific and real your nomination is, the better the chance.

A R250 Takealot or Amazon voucher — doubled to R500 if the agent's team uses MartialQA. Plus a feature on our LinkedIn page sharing their story, and a permanent place on our Wall of Fame.

Yes, but with a new story. Each nomination should describe a specific moment or pattern of behaviour. An agent can win more than once if the nominations are compelling.

We will never publish nominator details. For winners, we share their first name, company, and a summary of their story on LinkedIn and our Wall of Fame — but we always ask permission first. If a winner prefers to stay anonymous, we respect that.

Because agents on MartialQA are already being seen every day — their calls reviewed, their wins recognised, their growth tracked. The double voucher is our way of reinforcing that: when you are on a platform that sees you, the recognition compounds.

Every agent deserves to be seen.

Nominate someone today. It takes 2 minutes and it could make their month.

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